contactcenterinsightspb

type Analysis struct {

	// Immutable. The resource name of the analysis.
	// Format:
	// projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
	Name string `protobuf:"bytes,1,opt,name=name,proto3" json:"name,omitempty"`
	// Output only. The time at which the analysis was requested.
	RequestTime *timestamppb.Timestamp `protobuf:"bytes,2,opt,name=request_time,json=requestTime,proto3" json:"request_time,omitempty"`
	// Output only. The time at which the analysis was created, which occurs when
	// the long-running operation completes.
	CreateTime *timestamppb.Timestamp `protobuf:"bytes,3,opt,name=create_time,json=createTime,proto3" json:"create_time,omitempty"`
	// Output only. The result of the analysis, which is populated when the
	// analysis finishes.
	AnalysisResult *AnalysisResult `protobuf:"bytes,7,opt,name=analysis_result,json=analysisResult,proto3" json:"analysis_result,omitempty"`
	// To select the annotators to run and the phrase matchers to use
	// (if any). If not specified, all annotators will be run.
	AnnotatorSelector *AnnotatorSelector `protobuf:"bytes,8,opt,name=annotator_selector,json=annotatorSelector,proto3" json:"annotator_selector,omitempty"`
	// contains filtered or unexported fields
}

type AnalysisResult struct {

	// Metadata discovered during analysis.
	//
	// Types that are assignable to Metadata:
	//
	//	*AnalysisResult_CallAnalysisMetadata_
	Metadata isAnalysisResult_Metadata `protobuf_oneof:"metadata"`
	// The time at which the analysis ended.
	EndTime *timestamppb.Timestamp `protobuf:"bytes,1,opt,name=end_time,json=endTime,proto3" json:"end_time,omitempty"`
	// contains filtered or unexported fields
}

type AnalysisResult_CallAnalysisMetadata struct {

	// A list of call annotations that apply to this call.
	Annotations []*CallAnnotation `protobuf:"bytes,2,rep,name=annotations,proto3" json:"annotations,omitempty"`
	// All the entities in the call.
	Entities map[string]*Entity `` /* 157-byte string literal not displayed */
	// Overall conversation-level sentiment for each channel of the call.
	Sentiments []*ConversationLevelSentiment `protobuf:"bytes,4,rep,name=sentiments,proto3" json:"sentiments,omitempty"`
	// All the matched intents in the call.
	Intents map[string]*Intent `` /* 155-byte string literal not displayed */
	// All the matched phrase matchers in the call.
	PhraseMatchers map[string]*PhraseMatchData `` /* 191-byte string literal not displayed */
	// Overall conversation-level issue modeling result.
	IssueModelResult *IssueModelResult `protobuf:"bytes,8,opt,name=issue_model_result,json=issueModelResult,proto3" json:"issue_model_result,omitempty"`
	// contains filtered or unexported fields
}

type AnalysisResult_CallAnalysisMetadata_ struct {
	// Call-specific metadata created by the analysis.
	CallAnalysisMetadata *AnalysisResult_CallAnalysisMetadata `protobuf:"bytes,2,opt,name=call_analysis_metadata,json=callAnalysisMetadata,proto3,oneof"`
}

type AnnotationBoundary struct {

	// A detailed boundary, which describes a more specific point.
	//
	// Types that are assignable to DetailedBoundary:
	//
	//	*AnnotationBoundary_WordIndex
	DetailedBoundary isAnnotationBoundary_DetailedBoundary `protobuf_oneof:"detailed_boundary"`
	// The index in the sequence of transcribed pieces of the conversation where
	// the boundary is located. This index starts at zero.
	TranscriptIndex int32 `protobuf:"varint,1,opt,name=transcript_index,json=transcriptIndex,proto3" json:"transcript_index,omitempty"`
	// contains filtered or unexported fields
}

type AnnotationBoundary_WordIndex struct {
	// The word index of this boundary with respect to the first word in the
	// transcript piece. This index starts at zero.
	WordIndex int32 `protobuf:"varint,3,opt,name=word_index,json=wordIndex,proto3,oneof"`
}

type AnnotatorSelector struct {

	// Whether to run the interruption annotator.
	RunInterruptionAnnotator bool `` /* 136-byte string literal not displayed */
	// Whether to run the silence annotator.
	RunSilenceAnnotator bool `protobuf:"varint,2,opt,name=run_silence_annotator,json=runSilenceAnnotator,proto3" json:"run_silence_annotator,omitempty"`
	// Whether to run the active phrase matcher annotator(s).
	RunPhraseMatcherAnnotator bool `` /* 141-byte string literal not displayed */
	// The list of phrase matchers to run. If not provided, all active phrase
	// matchers will be used. If inactive phrase matchers are provided, they will
	// not be used. Phrase matchers will be run only if
	// run_phrase_matcher_annotator is set to true. Format:
	// projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
	PhraseMatchers []string `protobuf:"bytes,4,rep,name=phrase_matchers,json=phraseMatchers,proto3" json:"phrase_matchers,omitempty"`
	// Whether to run the sentiment annotator.
	RunSentimentAnnotator bool `` /* 127-byte string literal not displayed */
	// Whether to run the entity annotator.
	RunEntityAnnotator bool `protobuf:"varint,6,opt,name=run_entity_annotator,json=runEntityAnnotator,proto3" json:"run_entity_annotator,omitempty"`
	// Whether to run the intent annotator.
	RunIntentAnnotator bool `protobuf:"varint,7,opt,name=run_intent_annotator,json=runIntentAnnotator,proto3" json:"run_intent_annotator,omitempty"`
	// Whether to run the issue model annotator. A model should have already been
	// deployed for this to take effect.
	RunIssueModelAnnotator bool `` /* 132-byte string literal not displayed */
	// The issue model to run. If not provided, the most recently deployed topic
	// model will be used. The provided issue model will only be used for
	// inference if the issue model is deployed and if run_issue_model_annotator
	// is set to true. If more than one issue model is provided, only the first
	// provided issue model will be used for inference.
	IssueModels []string `protobuf:"bytes,10,rep,name=issue_models,json=issueModels,proto3" json:"issue_models,omitempty"`
	// Whether to run the summarization annotator.
	RunSummarizationAnnotator bool `` /* 139-byte string literal not displayed */
	// Configuration for the summarization annotator.
	SummarizationConfig *AnnotatorSelector_SummarizationConfig `protobuf:"bytes,11,opt,name=summarization_config,json=summarizationConfig,proto3" json:"summarization_config,omitempty"`
	// contains filtered or unexported fields
}

type AnnotatorSelector_SummarizationConfig struct {

	// Summarization must use either a preexisting conversation profile or one
	// of the supported default models.
	//
	// Types that are assignable to ModelSource:
	//
	//	*AnnotatorSelector_SummarizationConfig_ConversationProfile
	//	*AnnotatorSelector_SummarizationConfig_SummarizationModel_
	ModelSource isAnnotatorSelector_SummarizationConfig_ModelSource `protobuf_oneof:"model_source"`
	// contains filtered or unexported fields
}

type AnnotatorSelector_SummarizationConfig_ConversationProfile struct {
	// Resource name of the Dialogflow conversation profile.
	// Format:
	// projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
	ConversationProfile string `protobuf:"bytes,1,opt,name=conversation_profile,json=conversationProfile,proto3,oneof"`
}

type AnnotatorSelector_SummarizationConfig_SummarizationModel int32

type AnnotatorSelector_SummarizationConfig_SummarizationModel_ struct {
	// Default summarization model to be used.
	SummarizationModel AnnotatorSelector_SummarizationConfig_SummarizationModel `` /* 185-byte string literal not displayed */
}

type AnswerFeedback struct {

	// The correctness level of an answer.
	CorrectnessLevel AnswerFeedback_CorrectnessLevel `` /* 185-byte string literal not displayed */
	// Indicates whether an answer or item was clicked by the human agent.
	Clicked bool `protobuf:"varint,2,opt,name=clicked,proto3" json:"clicked,omitempty"`
	// Indicates whether an answer or item was displayed to the human agent in the
	// agent desktop UI.
	Displayed bool `protobuf:"varint,3,opt,name=displayed,proto3" json:"displayed,omitempty"`
	// contains filtered or unexported fields
}

type AnswerFeedback_CorrectnessLevel int32

type ArticleSuggestionData struct {

	// Article title.
	Title string `protobuf:"bytes,1,opt,name=title,proto3" json:"title,omitempty"`
	// Article URI.
	Uri string `protobuf:"bytes,2,opt,name=uri,proto3" json:"uri,omitempty"`
	// The system's confidence score that this article is a good match for this
	// conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
	// certain).
	ConfidenceScore float32 `protobuf:"fixed32,3,opt,name=confidence_score,json=confidenceScore,proto3" json:"confidence_score,omitempty"`
	// Map that contains metadata about the Article Suggestion and the document
	// that it originates from.
	Metadata map[string]string `` /* 157-byte string literal not displayed */
	// The name of the answer record.
	// Format:
	// projects/{project}/locations/{location}/answerRecords/{answer_record}
	QueryRecord string `protobuf:"bytes,5,opt,name=query_record,json=queryRecord,proto3" json:"query_record,omitempty"`
	// The knowledge document that this answer was extracted from.
	// Format:
	// projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
	Source string `protobuf:"bytes,6,opt,name=source,proto3" json:"source,omitempty"`
	// contains filtered or unexported fields
}

type BulkAnalyzeConversationsMetadata struct {

	// The time the operation was created.
	CreateTime *timestamppb.Timestamp `protobuf:"bytes,1,opt,name=create_time,json=createTime,proto3" json:"create_time,omitempty"`
	// The time the operation finished running.
	EndTime *timestamppb.Timestamp `protobuf:"bytes,2,opt,name=end_time,json=endTime,proto3" json:"end_time,omitempty"`
	// The original request for bulk analyze.
	Request *BulkAnalyzeConversationsRequest `protobuf:"bytes,3,opt,name=request,proto3" json:"request,omitempty"`
	// The number of requested analyses that have completed successfully so far.
	CompletedAnalysesCount int32 `` /* 130-byte string literal not displayed */
	// The number of requested analyses that have failed so far.
	FailedAnalysesCount int32 `protobuf:"varint,5,opt,name=failed_analyses_count,json=failedAnalysesCount,proto3" json:"failed_analyses_count,omitempty"`
	// Total number of analyses requested. Computed by the number of conversations
	// returned by `filter` multiplied by `analysis_percentage` in the request.
	TotalRequestedAnalysesCount int32 `` /* 147-byte string literal not displayed */
	// Output only. Partial errors during bulk analyze operation that might cause
	// the operation output to be incomplete.
	PartialErrors []*status.Status `protobuf:"bytes,7,rep,name=partial_errors,json=partialErrors,proto3" json:"partial_errors,omitempty"`
	// contains filtered or unexported fields
}

type BulkAnalyzeConversationsRequest struct {

	// Required. The parent resource to create analyses in.
	Parent string `protobuf:"bytes,1,opt,name=parent,proto3" json:"parent,omitempty"`
	// Required. Filter used to select the subset of conversations to analyze.
	Filter string `protobuf:"bytes,2,opt,name=filter,proto3" json:"filter,omitempty"`
	// Required. Percentage of selected conversation to analyze, between
	// [0, 100].
	AnalysisPercentage float32 `protobuf:"fixed32,3,opt,name=analysis_percentage,json=analysisPercentage,proto3" json:"analysis_percentage,omitempty"`
	// To select the annotators to run and the phrase matchers to use
	// (if any). If not specified, all annotators will be run.
	AnnotatorSelector *AnnotatorSelector `protobuf:"bytes,8,opt,name=annotator_selector,json=annotatorSelector,proto3" json:"annotator_selector,omitempty"`
	// contains filtered or unexported fields
}

type BulkAnalyzeConversationsResponse struct {

	// Count of successful analyses.
	SuccessfulAnalysisCount int32 `` /* 133-byte string literal not displayed */
	// Count of failed analyses.
	FailedAnalysisCount int32 `protobuf:"varint,2,opt,name=failed_analysis_count,json=failedAnalysisCount,proto3" json:"failed_analysis_count,omitempty"`
	// contains filtered or unexported fields
}

type BulkDeleteConversationsMetadata struct {

	// The time the operation was created.
	CreateTime *timestamppb.Timestamp `protobuf:"bytes,1,opt,name=create_time,json=createTime,proto3" json:"create_time,omitempty"`
	// The time the operation finished running.
	EndTime *timestamppb.Timestamp `protobuf:"bytes,2,opt,name=end_time,json=endTime,proto3" json:"end_time,omitempty"`
	// The original request for bulk delete.
	Request *BulkDeleteConversationsRequest `protobuf:"bytes,3,opt,name=request,proto3" json:"request,omitempty"`
	// Partial errors during bulk delete conversations operation that might cause
	// the operation output to be incomplete.
	PartialErrors []*status.Status `protobuf:"bytes,4,rep,name=partial_errors,json=partialErrors,proto3" json:"partial_errors,omitempty"`
	// contains filtered or unexported fields
}

type BulkDeleteConversationsRequest struct {

	// Required. The parent resource to delete conversations from.
	// Format:
	// projects/{project}/locations/{location}
	Parent string `protobuf:"bytes,1,opt,name=parent,proto3" json:"parent,omitempty"`
	// Filter used to select the subset of conversations to delete.
	Filter string `protobuf:"bytes,2,opt,name=filter,proto3" json:"filter,omitempty"`
	// Maximum number of conversations to delete.
	MaxDeleteCount int32 `protobuf:"varint,3,opt,name=max_delete_count,json=maxDeleteCount,proto3" json:"max_delete_count,omitempty"`
	// If set to true, all of this conversation's analyses will also be deleted.
	// Otherwise, the request will only succeed if the conversation has no
	// analyses.
	Force bool `protobuf:"varint,4,opt,name=force,proto3" json:"force,omitempty"`
	// contains filtered or unexported fields
}

type BulkDeleteConversationsResponse struct {
	// contains filtered or unexported fields
}

type CalculateIssueModelStatsRequest struct {

	// Required. The resource name of the issue model to query against.
	IssueModel string `protobuf:"bytes,1,opt,name=issue_model,json=issueModel,proto3" json:"issue_model,omitempty"`
	// contains filtered or unexported fields
}

type CalculateIssueModelStatsResponse struct {

	// The latest label statistics for the queried issue model. Includes results
	// on both training data and data labeled after deployment.
	CurrentStats *IssueModelLabelStats `protobuf:"bytes,4,opt,name=current_stats,json=currentStats,proto3" json:"current_stats,omitempty"`
	// contains filtered or unexported fields
}

type CalculateStatsRequest struct {

	// Required. The location of the conversations.
	Location string `protobuf:"bytes,1,opt,name=location,proto3" json:"location,omitempty"`
	// A filter to reduce results to a specific subset. This field is useful for
	// getting statistics about conversations with specific properties.
	Filter string `protobuf:"bytes,2,opt,name=filter,proto3" json:"filter,omitempty"`
	// contains filtered or unexported fields
}

type CalculateStatsResponse struct {

	// The average duration of all conversations. The average is calculated using
	// only conversations that have a time duration.
	AverageDuration *durationpb.Duration `protobuf:"bytes,1,opt,name=average_duration,json=averageDuration,proto3" json:"average_duration,omitempty"`
	// The average number of turns per conversation.
	AverageTurnCount int32 `protobuf:"varint,2,opt,name=average_turn_count,json=averageTurnCount,proto3" json:"average_turn_count,omitempty"`
	// The total number of conversations.
	ConversationCount int32 `protobuf:"varint,3,opt,name=conversation_count,json=conversationCount,proto3" json:"conversation_count,omitempty"`
	// A map associating each smart highlighter display name with its respective
	// number of matches in the set of conversations.
	SmartHighlighterMatches map[string]int32 `` /* 221-byte string literal not displayed */
	// A map associating each custom highlighter resource name with its respective
	// number of matches in the set of conversations.
	CustomHighlighterMatches map[string]int32 `` /* 224-byte string literal not displayed */
	// A map associating each issue resource name with its respective number of
	// matches in the set of conversations. Key has the format:
	// `projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>`
	// Deprecated, use `issue_matches_stats` field instead.
	//
	// Deprecated: Marked as deprecated in google/cloud/contactcenterinsights/v1/contact_center_insights.proto.
	IssueMatches map[string]int32 `` /* 186-byte string literal not displayed */
	// A map associating each issue resource name with its respective number of
	// matches in the set of conversations. Key has the format:
	// `projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>`
	IssueMatchesStats map[string]*IssueModelLabelStats_IssueStats `` /* 202-byte string literal not displayed */
	// A time series representing the count of conversations created over time
	// that match that requested filter criteria.
	ConversationCountTimeSeries *CalculateStatsResponse_TimeSeries `` /* 146-byte string literal not displayed */
	// contains filtered or unexported fields
}

type CalculateStatsResponse_TimeSeries struct {

	// The duration of each interval.
	IntervalDuration *durationpb.Duration `protobuf:"bytes,1,opt,name=interval_duration,json=intervalDuration,proto3" json:"interval_duration,omitempty"`
	// An ordered list of intervals from earliest to latest, where each interval
	// represents the number of conversations that transpired during the time
	// window.
	Points []*CalculateStatsResponse_TimeSeries_Interval `protobuf:"bytes,2,rep,name=points,proto3" json:"points,omitempty"`
	// contains filtered or unexported fields
}

type CalculateStatsResponse_TimeSeries_Interval struct {

	// The start time of this interval.
	StartTime *timestamppb.Timestamp `protobuf:"bytes,1,opt,name=start_time,json=startTime,proto3" json:"start_time,omitempty"`
	// The number of conversations created in this interval.
	ConversationCount int32 `protobuf:"varint,2,opt,name=conversation_count,json=conversationCount,proto3" json:"conversation_count,omitempty"`
	// contains filtered or unexported fields
}

type CallAnnotation struct {

	// The data in the annotation.
	//
	// Types that are assignable to Data:
	//
	//	*CallAnnotation_InterruptionData
	//	*CallAnnotation_SentimentData
	//	*CallAnnotation_SilenceData
	//	*CallAnnotation_HoldData
	//	*CallAnnotation_EntityMentionData
	//	*CallAnnotation_IntentMatchData
	//	*CallAnnotation_PhraseMatchData
	//	*CallAnnotation_IssueMatchData
	Data isCallAnnotation_Data `protobuf_oneof:"data"`
	// The channel of the audio where the annotation occurs. For single-channel
	// audio, this field is not populated.
	ChannelTag int32 `protobuf:"varint,1,opt,name=channel_tag,json=channelTag,proto3" json:"channel_tag,omitempty"`
	// The boundary in the conversation where the annotation starts, inclusive.
	AnnotationStartBoundary *AnnotationBoundary `` /* 132-byte string literal not displayed */
	// The boundary in the conversation where the annotation ends, inclusive.
	AnnotationEndBoundary *AnnotationBoundary `` /* 126-byte string literal not displayed */
	// contains filtered or unexported fields
}

type CallAnnotation_EntityMentionData struct {
	// Data specifying an entity mention.
	EntityMentionData *EntityMentionData `protobuf:"bytes,15,opt,name=entity_mention_data,json=entityMentionData,proto3,oneof"`
}

type CallAnnotation_HoldData struct {
	// Data specifying a hold.
	HoldData *HoldData `protobuf:"bytes,13,opt,name=hold_data,json=holdData,proto3,oneof"`
}

type CallAnnotation_IntentMatchData struct {
	// Data specifying an intent match.
	IntentMatchData *IntentMatchData `protobuf:"bytes,16,opt,name=intent_match_data,json=intentMatchData,proto3,oneof"`
}

type CallAnnotation_InterruptionData struct {
	// Data specifying an interruption.
	InterruptionData *InterruptionData `protobuf:"bytes,10,opt,name=interruption_data,json=interruptionData,proto3,oneof"`
}

type CallAnnotation_IssueMatchData struct {
	// Data specifying an issue match.
	IssueMatchData *IssueMatchData `protobuf:"bytes,18,opt,name=issue_match_data,json=issueMatchData,proto3,oneof"`
}

type CallAnnotation_PhraseMatchData struct {
	// Data specifying a phrase match.
	PhraseMatchData *PhraseMatchData `protobuf:"bytes,17,opt,name=phrase_match_data,json=phraseMatchData,proto3,oneof"`
}

type CallAnnotation_SentimentData struct {
	// Data specifying sentiment.
	SentimentData *SentimentData `protobuf:"bytes,11,opt,name=sentiment_data,json=sentimentData,proto3,oneof"`
}

type CallAnnotation_SilenceData struct {
	// Data specifying silence.
	SilenceData *SilenceData `protobuf:"bytes,12,opt,name=silence_data,json=silenceData,proto3,oneof"`
}

type ContactCenterInsightsClient interface {
	// Creates a conversation.
	CreateConversation(ctx context.Context, in *CreateConversationRequest, opts ...grpc.CallOption) (*Conversation, error)
	// Create a longrunning conversation upload operation. This method differs
	// from CreateConversation by allowing audio transcription and optional DLP
	// redaction.
	UploadConversation(ctx context.Context, in *UploadConversationRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Updates a conversation.
	UpdateConversation(ctx context.Context, in *UpdateConversationRequest, opts ...grpc.CallOption) (*Conversation, error)
	// Gets a conversation.
	GetConversation(ctx context.Context, in *GetConversationRequest, opts ...grpc.CallOption) (*Conversation, error)
	// Lists conversations.
	ListConversations(ctx context.Context, in *ListConversationsRequest, opts ...grpc.CallOption) (*ListConversationsResponse, error)
	// Deletes a conversation.
	DeleteConversation(ctx context.Context, in *DeleteConversationRequest, opts ...grpc.CallOption) (*emptypb.Empty, error)
	// Creates an analysis. The long running operation is done when the analysis
	// has completed.
	CreateAnalysis(ctx context.Context, in *CreateAnalysisRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Gets an analysis.
	GetAnalysis(ctx context.Context, in *GetAnalysisRequest, opts ...grpc.CallOption) (*Analysis, error)
	// Lists analyses.
	ListAnalyses(ctx context.Context, in *ListAnalysesRequest, opts ...grpc.CallOption) (*ListAnalysesResponse, error)
	// Deletes an analysis.
	DeleteAnalysis(ctx context.Context, in *DeleteAnalysisRequest, opts ...grpc.CallOption) (*emptypb.Empty, error)
	// Analyzes multiple conversations in a single request.
	BulkAnalyzeConversations(ctx context.Context, in *BulkAnalyzeConversationsRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Deletes multiple conversations in a single request.
	BulkDeleteConversations(ctx context.Context, in *BulkDeleteConversationsRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Imports conversations and processes them according to the user's
	// configuration.
	IngestConversations(ctx context.Context, in *IngestConversationsRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Export insights data to a destination defined in the request body.
	ExportInsightsData(ctx context.Context, in *ExportInsightsDataRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Creates an issue model.
	CreateIssueModel(ctx context.Context, in *CreateIssueModelRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Updates an issue model.
	UpdateIssueModel(ctx context.Context, in *UpdateIssueModelRequest, opts ...grpc.CallOption) (*IssueModel, error)
	// Gets an issue model.
	GetIssueModel(ctx context.Context, in *GetIssueModelRequest, opts ...grpc.CallOption) (*IssueModel, error)
	// Lists issue models.
	ListIssueModels(ctx context.Context, in *ListIssueModelsRequest, opts ...grpc.CallOption) (*ListIssueModelsResponse, error)
	// Deletes an issue model.
	DeleteIssueModel(ctx context.Context, in *DeleteIssueModelRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Deploys an issue model. Returns an error if a model is already deployed.
	// An issue model can only be used in analysis after it has been deployed.
	DeployIssueModel(ctx context.Context, in *DeployIssueModelRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Undeploys an issue model.
	// An issue model can not be used in analysis after it has been undeployed.
	UndeployIssueModel(ctx context.Context, in *UndeployIssueModelRequest, opts ...grpc.CallOption) (*longrunningpb.Operation, error)
	// Gets an issue.
	GetIssue(ctx context.Context, in *GetIssueRequest, opts ...grpc.CallOption) (*Issue, error)
	// Lists issues.
	ListIssues(ctx context.Context, in *ListIssuesRequest, opts ...grpc.CallOption) (*ListIssuesResponse, error)
	// Updates an issue.
	UpdateIssue(ctx context.Context, in *UpdateIssueRequest, opts ...grpc.CallOption) (*Issue, error)
	// Deletes an issue.
	DeleteIssue(ctx context.Context, in *DeleteIssueRequest, opts ...grpc.CallOption) (*emptypb.Empty, error)
	// Gets an issue model's statistics.
	CalculateIssueModelStats(ctx context.Context, in *CalculateIssueModelStatsRequest, opts ...grpc.CallOption) (*CalculateIssueModelStatsResponse, error)
	// Creates a phrase matcher.
	CreatePhraseMatcher(ctx context.Context, in *CreatePhraseMatcherRequest, opts ...grpc.CallOption) (*PhraseMatcher, error)
	// Gets a phrase matcher.
	GetPhraseMatcher(ctx context.Context, in *GetPhraseMatcherRequest, opts ...grpc.CallOption) (*PhraseMatcher, error)
	// Lists phrase matchers.
	ListPhraseMatchers(ctx context.Context, in *ListPhraseMatchersRequest, opts ...grpc.CallOption) (*ListPhraseMatchersResponse, error)
	// Deletes a phrase matcher.
	DeletePhraseMatcher(ctx context.Context, in *DeletePhraseMatcherRequest, opts ...grpc.CallOption) (*emptypb.Empty, error)
	// Updates a phrase matcher.
	UpdatePhraseMatcher(ctx context.Context, in *UpdatePhraseMatcherRequest, opts ...grpc.CallOption) (*PhraseMatcher, error)
	// Gets conversation statistics.
	CalculateStats(ctx context.Context, in *CalculateStatsRequest, opts ...grpc.CallOption) (*CalculateStatsResponse, error)
	// Gets project-level settings.
	GetSettings(ctx context.Context, in *GetSettingsRequest, opts ...grpc.CallOption) (*Settings, error)
	// Updates project-level settings.
	UpdateSettings(ctx context.Context, in *UpdateSettingsRequest, opts ...grpc.CallOption) (*Settings, error)
	// Creates a view.
	CreateView(ctx context.Context, in *CreateViewRequest, opts ...grpc.CallOption) (*View, error)
	// Gets a view.
	GetView(ctx context.Context, in *GetViewRequest, opts ...grpc.CallOption) (*View, error)
	// Lists views.
	ListViews(ctx context.Context, in *ListViewsRequest, opts ...grpc.CallOption) (*ListViewsResponse, error)
	// Updates a view.
	UpdateView(ctx context.Context, in *UpdateViewRequest, opts ...grpc.CallOption) (*View, error)
	// Deletes a view.
	DeleteView(ctx context.Context, in *DeleteViewRequest, opts ...grpc.CallOption) (*emptypb.Empty, error)
}

type ContactCenterInsightsServer interface {
	// Creates a conversation.
	CreateConversation(context.Context, *CreateConversationRequest) (*Conversation, error)
	// Create a longrunning conversation upload operation. This method differs
	// from CreateConversation by allowing audio transcription and optional DLP
	// redaction.
	UploadConversation(context.Context, *UploadConversationRequest) (*longrunningpb.Operation, error)
	// Updates a conversation.
	UpdateConversation(context.Context, *UpdateConversationRequest) (*Conversation, error)
	// Gets a conversation.
	GetConversation(context.Context, *GetConversationRequest) (*Conversation, error)
	// Lists conversations.
	ListConversations(context.Context, *ListConversationsRequest) (*ListConversationsResponse, error)
	// Deletes a conversation.
	DeleteConversation(context.Context, *DeleteConversationRequest) (*emptypb.Empty, error)
	// Creates an analysis. The long running operation is done when the analysis
	// has completed.
	CreateAnalysis(context.Context, *CreateAnalysisRequest) (*longrunningpb.Operation, error)
	// Gets an analysis.
	GetAnalysis(context.Context, *GetAnalysisRequest) (*Analysis, error)
	// Lists analyses.
	ListAnalyses(context.Context, *ListAnalysesRequest) (*ListAnalysesResponse, error)
	// Deletes an analysis.
	DeleteAnalysis(context.Context, *DeleteAnalysisRequest) (*emptypb.Empty, error)
	// Analyzes multiple conversations in a single request.
	BulkAnalyzeConversations(context.Context, *BulkAnalyzeConversationsRequest) (*longrunningpb.Operation, error)
	// Deletes multiple conversations in a single request.
	BulkDeleteConversations(context.Context, *BulkDeleteConversationsRequest) (*longrunningpb.Operation, error)
	// Imports conversations and processes them according to the user's
	// configuration.
	IngestConversations(context.Context, *IngestConversationsRequest) (*longrunningpb.Operation, error)
	// Export insights data to a destination defined in the request body.
	ExportInsightsData(context.Context, *ExportInsightsDataRequest) (*longrunningpb.Operation, error)
	// Creates an issue model.
	CreateIssueModel(context.Context, *CreateIssueModelRequest) (*longrunningpb.Operation, error)
	// Updates an issue model.
	UpdateIssueModel(context.Context, *UpdateIssueModelRequest) (*IssueModel, error)
	// Gets an issue model.
	GetIssueModel(context.Context, *GetIssueModelRequest) (*IssueModel, error)
	// Lists issue models.
	ListIssueModels(context.Context, *ListIssueModelsRequest) (*ListIssueModelsResponse, error)
	// Deletes an issue model.
	DeleteIssueModel(context.Context, *DeleteIssueModelRequest) (*longrunningpb.Operation, error)
	// Deploys an issue model. Returns an error if a model is already deployed.
	// An issue model can only be used in analysis after it has been deployed.
	DeployIssueModel(context.Context, *DeployIssueModelRequest) (*longrunningpb.Operation, error)
	// Undeploys an issue model.
	// An issue model can not be used in analysis after it has been undeployed.
	UndeployIssueModel(context.Context, *UndeployIssueModelRequest) (*longrunningpb.Operation, error)
	// Gets an issue.
	GetIssue(context.Context, *GetIssueRequest) (*Issue, error)
	// Lists issues.
	ListIssues(context.Context, *ListIssuesRequest) (*ListIssuesResponse, error)
	// Updates an issue.
	UpdateIssue(context.Context, *UpdateIssueRequest) (*Issue, error)
	// Deletes an issue.
	DeleteIssue(context.Context, *DeleteIssueRequest) (*emptypb.Empty, error)
	// Gets an issue model's statistics.
	CalculateIssueModelStats(context.Context, *CalculateIssueModelStatsRequest) (*CalculateIssueModelStatsResponse, error)
	// Creates a phrase matcher.
	CreatePhraseMatcher(context.Context, *CreatePhraseMatcherRequest) (*PhraseMatcher, error)
	// Gets a phrase matcher.
	GetPhraseMatcher(context.Context, *GetPhraseMatcherRequest) (*PhraseMatcher, error)
	// Lists phrase matchers.
	ListPhraseMatchers(context.Context, *ListPhraseMatchersRequest) (*ListPhraseMatchersResponse, error)
	// Deletes a phrase matcher.
	DeletePhraseMatcher(context.Context, *DeletePhraseMatcherRequest) (*emptypb.Empty, error)
	// Updates a phrase matcher.
	UpdatePhraseMatcher(context.Context, *UpdatePhraseMatcherRequest) (*PhraseMatcher, error)
	// Gets conversation statistics.
	CalculateStats(context.Context, *CalculateStatsRequest) (*CalculateStatsResponse, error)
	// Gets project-level settings.
	GetSettings(context.Context, *GetSettingsRequest) (*Settings, error)
	// Updates project-level settings.
	UpdateSettings(context.Context, *UpdateSettingsRequest) (*Settings, error)
	// Creates a view.
	CreateView(context.Context, *CreateViewRequest) (*View, error)
	// Gets a view.
	GetView(context.Context, *GetViewRequest) (*View, error)
	// Lists views.
	ListViews(context.Context, *ListViewsRequest) (*ListViewsResponse, error)
	// Updates a view.
	UpdateView(context.Context, *UpdateViewRequest) (*View, error)
	// Deletes a view.
	DeleteView(context.Context, *DeleteViewRequest) (*emptypb.Empty, error)
}

type Conversation struct {

	// Metadata that applies to the conversation.
	//
	// Types that are assignable to Metadata:
	//
	//	*Conversation_CallMetadata_
	Metadata isConversation_Metadata `protobuf_oneof:"metadata"`
	// A time to live expiration setting, can be either a specified timestamp or a
	// duration from the time that the conversation creation request was received.
	// Conversations with an expiration set will be removed up to 24 hours after
	// the specified time.
	//
	// Types that are assignable to Expiration:
	//
	//	*Conversation_ExpireTime
	//	*Conversation_Ttl
	Expiration isConversation_Expiration `protobuf_oneof:"expiration"`
	// Immutable. The resource name of the conversation.
	// Format:
	// projects/{project}/locations/{location}/conversations/{conversation}
	Name string `protobuf:"bytes,1,opt,name=name,proto3" json:"name,omitempty"`
	// The source of the audio and transcription for the conversation.
	DataSource *ConversationDataSource `protobuf:"bytes,2,opt,name=data_source,json=dataSource,proto3" json:"data_source,omitempty"`
	// Output only. The time at which the conversation was created.
	CreateTime *timestamppb.Timestamp `protobuf:"bytes,3,opt,name=create_time,json=createTime,proto3" json:"create_time,omitempty"`
	// Output only. The most recent time at which the conversation was updated.
	UpdateTime *timestamppb.Timestamp `protobuf:"bytes,4,opt,name=update_time,json=updateTime,proto3" json:"update_time,omitempty"`
	// The time at which the conversation started.
	StartTime *timestamppb.Timestamp `protobuf:"bytes,17,opt,name=start_time,json=startTime,proto3" json:"start_time,omitempty"`
	// A user-specified language code for the conversation.
	LanguageCode string `protobuf:"bytes,14,opt,name=language_code,json=languageCode,proto3" json:"language_code,omitempty"`
	// An opaque, user-specified string representing the human agent who handled
	// the conversation.
	AgentId string `protobuf:"bytes,5,opt,name=agent_id,json=agentId,proto3" json:"agent_id,omitempty"`
	// A map for the user to specify any custom fields. A maximum of 20 labels per
	// conversation is allowed, with a maximum of 256 characters per entry.
	Labels map[string]string `` /* 153-byte string literal not displayed */
	// Conversation metadata related to quality management.
	QualityMetadata *Conversation_QualityMetadata `protobuf:"bytes,24,opt,name=quality_metadata,json=qualityMetadata,proto3" json:"quality_metadata,omitempty"`
	// Output only. The conversation transcript.
	Transcript *Conversation_Transcript `protobuf:"bytes,8,opt,name=transcript,proto3" json:"transcript,omitempty"`
	// Immutable. The conversation medium, if unspecified will default to
	// PHONE_CALL.
	Medium Conversation_Medium `` /* 129-byte string literal not displayed */
	// Output only. The duration of the conversation.
	Duration *durationpb.Duration `protobuf:"bytes,10,opt,name=duration,proto3" json:"duration,omitempty"`
	// Output only. The number of turns in the conversation.
	TurnCount int32 `protobuf:"varint,11,opt,name=turn_count,json=turnCount,proto3" json:"turn_count,omitempty"`
	// Output only. The conversation's latest analysis, if one exists.
	LatestAnalysis *Analysis `protobuf:"bytes,12,opt,name=latest_analysis,json=latestAnalysis,proto3" json:"latest_analysis,omitempty"`
	// Output only. Latest summary of the conversation.
	LatestSummary *ConversationSummarizationSuggestionData `protobuf:"bytes,20,opt,name=latest_summary,json=latestSummary,proto3" json:"latest_summary,omitempty"`
	// Output only. The annotations that were generated during the customer and
	// agent interaction.
	RuntimeAnnotations []*RuntimeAnnotation `protobuf:"bytes,13,rep,name=runtime_annotations,json=runtimeAnnotations,proto3" json:"runtime_annotations,omitempty"`
	// Output only. All the matched Dialogflow intents in the call. The key
	// corresponds to a Dialogflow intent, format:
	// projects/{project}/agent/{agent}/intents/{intent}
	DialogflowIntents map[string]*DialogflowIntent `` /* 201-byte string literal not displayed */
	// Obfuscated user ID which the customer sent to us.
	ObfuscatedUserId string `protobuf:"bytes,21,opt,name=obfuscated_user_id,json=obfuscatedUserId,proto3" json:"obfuscated_user_id,omitempty"`
	// contains filtered or unexported fields
}

type ConversationDataSource struct {

	// The source of the conversation.
	//
	// Types that are assignable to Source:
	//
	//	*ConversationDataSource_GcsSource
	//	*ConversationDataSource_DialogflowSource
	Source isConversationDataSource_Source `protobuf_oneof:"source"`
	// contains filtered or unexported fields
}

type ConversationDataSource_DialogflowSource struct {
	// The source when the conversation comes from Dialogflow.
	DialogflowSource *DialogflowSource `protobuf:"bytes,3,opt,name=dialogflow_source,json=dialogflowSource,proto3,oneof"`
}

type ConversationDataSource_GcsSource struct {
	// A Cloud Storage location specification for the audio and transcript.
	GcsSource *GcsSource `protobuf:"bytes,1,opt,name=gcs_source,json=gcsSource,proto3,oneof"`
}

type ConversationLevelSentiment struct {

	// The channel of the audio that the data applies to.
	ChannelTag int32 `protobuf:"varint,1,opt,name=channel_tag,json=channelTag,proto3" json:"channel_tag,omitempty"`
	// Data specifying sentiment.
	SentimentData *SentimentData `protobuf:"bytes,2,opt,name=sentiment_data,json=sentimentData,proto3" json:"sentiment_data,omitempty"`
	// contains filtered or unexported fields
}

type ConversationParticipant struct {

	// Types that are assignable to Participant:
	//
	//	*ConversationParticipant_DialogflowParticipantName
	//	*ConversationParticipant_UserId
	Participant isConversationParticipant_Participant `protobuf_oneof:"participant"`
	// Deprecated. Use `dialogflow_participant_name` instead.
	// The name of the Dialogflow participant. Format:
	// projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
	//
	// Deprecated: Marked as deprecated in google/cloud/contactcenterinsights/v1/resources.proto.
	DialogflowParticipant string `protobuf:"bytes,1,opt,name=dialogflow_participant,json=dialogflowParticipant,proto3" json:"dialogflow_participant,omitempty"`
	// Obfuscated user ID from Dialogflow.
	ObfuscatedExternalUserId string `` /* 137-byte string literal not displayed */
	// The role of the participant.
	Role ConversationParticipant_Role `` /* 134-byte string literal not displayed */
	// contains filtered or unexported fields
}

type ConversationParticipant_DialogflowParticipantName struct {
	// The name of the participant provided by Dialogflow. Format:
	// projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
	DialogflowParticipantName string `protobuf:"bytes,5,opt,name=dialogflow_participant_name,json=dialogflowParticipantName,proto3,oneof"`
}

type ConversationParticipant_Role int32