9-create-ticket-escalated-p1

Create Ticket

This example demonstrates creating a new ticket with the minimum mandatory fields. You will need the following environment variables:

• SMART_BONDING_CLIENTID - the client id given to access the service
• SMART_BONDING_SECRET - the associated secret for the client id
• SMART_BONDING_CONTRACT_VALUE - contract value provided by Cisco
• SMART_BONDING_CONTRACT_ELEMENT_VALUE element value provided by Cisco
• SMART_BONDING_FIRSTNAME - partner account first name, e.g. technical
• SMART_BONDING_LASTNAME - partner account last name, e.g. support
• SMART_BONDING_CCOID - partner CCO ID
• SMART_BONDING_TELEPHONE - partner telephone number
• SMART_BONDING_EMAIL - partner email address, e.g. support@partner.com
• SMART_BONDING_PRODUCTID - valid entry relating to the product
• SMART_BONDING_SERIALNO - valid entry relating to the product
• SMART_BONDING_CONTRACTID - valid entry relating to the product
• SMART_BONDING_INSTALLSITEID - valid entry relating to the product

Note: these can be provided in a .env file.

As per the documentation, you will need to perform a pull operation in order to identify if the operation was a success or not.