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ServiceNow App

A ServiceNow app for Mattermost.

This repository is licensed under the Apache 2.0 License.

Table of Contents

• For Users
• For Admins
• For Developers

Admin Guide

This guide is intended for Mattermost System Admins setting up the ServiceNow app. For more information about contributing to this plugin, visit the Development section. For more information about the ServiceNow app, read the technical guide.

Setting up

1. OAuth must be configured to use ServiceNow. In order to configure ServiceNow, refer to the ServiceNow documentation.
2. For a redirect URL use MATTERMOSTURL/plugins/com.mattermost.apps/apps/servicenow/oauth2/remote/complete.
3. In Mattermost, run the command /servicenow configure oauth and introduce the required fields.

• Instance URL is the URL for your ServiceNow instance.
• Client ID is the client ID generated in step 1.
• Client Secret is the client secret generated in step 1.

User's Guide

This guide is intended for Mattermost users who want information about the app's functionality, and Mattermost users who want to connect their ServiceNow account to Mattermost.

• To connect your ServiceNow user account to Mattermost use /servicenow connect and follow the instructions provided.
• To disconnect your account, use /servicenow disconnect.
• To create entries in the incident table in ServiceNow
  • Use Mattermost Actions menu on a post in a channel to prepopulate the ticket with text and a link to the post;
  • Or use a channel header icon, or servicenow command to create an incident entry from scratch.